African Bank Refuse to refund my credit balance due to me

<p>Good day</p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>I hereby submit my complaint for the manner in which my two loan accounts are being handled by African Bank</p> <p> </p> <p>I was told these accounts was prescribed on the 19th nov 2013 but I have been making payments on my accounts up until nov 29 2016.</p> <p> </p> <p>I received a refund of R2500 for one account and when I questioned why there is no refund due on the second loan account was referred from pillar to post and no one was able to give me accurate information as to what is taking place on your side.</p> <p> </p> <p>On Friday I spoke to Ruth ( ref for call ********** ) and was told this was an error there was no refund due to me on these accounts and they won’t activate it the accounts will remain closed. I would like a to have this matter investigated and want a written explanation as to what took place on my accounts and why the second refund on my account is being rejected.</p> <p> </p>