AFRICAN BANK REFUSE TO PAY OUT MY FUNDS TOME

My 5 year fixed deposit matured on 15 June, and the notice of maturity advised that I must log onto my profile to verify my details, which I did.

I then received notification that I must visit a branch to verify my details – which I tried to do.

I visited Fourways View Branch and the 1st time I went they were experiencing loadshedding and didn’t have a generator. I then returned but their biometric system could not read my fingerprints, although these are able to be read at Capitec, Standard Bank. Home Affairs and 3 complexes where I am a trustee.

I visited 3 different African Bank Branches (Fourways, Northgate and Randburg) and at each branch I was told to ‘go to home affairs to have my fingerprints verified”, which I objected to because the issue was with their inferior biometric system, not my fingerprint.

After days of trying to get to speak to someone in Savings and Investments, I was able to speak to Jeffrey. I advised him that I would be forwarding a selfie of me holding my ID, along with my proof of address and proof of banking details as this is accepted round the world to verify identity.

Jeffrey acknowledged in writing that this had been received, and my funds would be paid out on 15 June.

Not only were my funds NOT paid out on 15 June – but my access to the online platform was blocked completely – denying me access to other funds.

In desperation I went to Home Affairs – only to be told that they couldn’t help me because they needed a form from African Bank!

I had been to 3 different branches 7 times and not ONCE had anyone said I needed to take a form to home affairs!!!!!

I went back to the African Bank branch in Randburg in an absolute rage – and was told that they would request the form and I could return in couple of days to get the form!

I refused as I cant keep on taking time off work because of their inefficiency so I requested they phone for the form and get it emailed to them - which they did AFTER I showed that I was recording the conversation.

I took the form to Home Affairs who verified by ID, and I then returned to African Bank Northgate with the form from home affairs which verified my ID – only to be told that I had to go back to African Bank Randburg because they had requested the form! This is like dealing with a ****a shop not a national Bank, and Iagain refused to return to Randburg and requested the African bank staff member email the form to Randburg – which she reluctantly did, but again, only after I showed her I was recording the conversation.

I got confirmation from Zinzi at Randbueg that I had been verified – and was instructed to GO TO A BRANCH TO GET THE FUNDS RELEASED!!!!

She could not explain why the funds couldn’t just be paid into by bank account which is what I requested when I advised that I did not wish to reinvest.

As I am now desperate for the money as it is nearly 2 weeks overdue – I went into African Bank Fourways – only to be told they cant help me BECAUSE THE SYSTEM DOESN’T READ MY FINGERPRINTS!!!

After 7 visits to 3 different African Bank Branches and 2 visits to Home Affairs since 22 May 2023 I still do not have my funds which were due on 15 June 2023.

Its like Groundhog day – I have been going round and round in circles since 22 May 2023 and still cannot get African Bank to pay out my funds!

Not only are they refusing to pay out the proceeds of my 5 year fixed deposit - they have blocked my access to the website, so I cant access my other funds either.

THIS IS BLATANT THEFT! African Bank systems are disgusting and their staff are rude and unhelpful.