African Bank refuse to help with ****!

I would like to complain about the poor services from African Bank. My other half purchased a puppy through a company called Billy French Bulldogs, she had to pay courier costs to a company called We Move Pets who has a account with African Bank. and EFT was done via ABSA of the amount of R9650. This was a **** which we reported to SAPS (Case number CS54/11/2021) and ABSA (Case number ASZA***). Absa has advised that no funds could be retrieved any money back and African Bank refused to help. I think this absolutely disgraceful service that African Bank allows ******** to open bank accounts (Which this person obviously used a **** ID and personal details). So this tells me that either you do not care about people's hard earned money being ****** from them or African Bank consultants are working with these ******** as African Bank refused to assist with returning these funds. I would like someone to get in contact with me ASAP to discuss this or I will take it up with the Ombudsman of banks!