African bank Reference ***

From: Tshepiso Podile <***>
Sent: Thursday, September 18, 2025 3:10 PM
To: Jerome Speechly <***>
Cc: Abdul Van Niekerk <***>; Abdul Van Niekerk <***>
Subject: RE: ID: *** - My world account no: *** THIS IS THE FEEDBACK I RECEIVED IN 12 HOURS TIME AFTER I PUT IT ON HELLO PETERGood day Please refer to the investigation notes:A report was received from a consultant stating that a client has unknown transactions on his account which he did not perform. According to the client the transactions are in the total amount of about R 35 758.00 The CTQ report was obtained and it shows that all the disputed transactions are EC105, which means that the card number, expiry date and CVV number were used when these transactions were done. So, it’s either the customer did the transactions himself or he compromised his card details. There are no chargeback rights for any of the disputed transactions since they are all EC105. The client received SMS’ pertaining to the disputed transactions but only reported the matter close to 2 months after the first transaction took place.

Good day Please advise what is the way forward.Because this is really *****..
For use to complete the investigation with in 12 hrs.. and.This is a disgrace..
I would like to have a print out of the investigation as well I would like the times printed on each transaction..
With the swiffyvouchers I had to receive an email confirming a deposit was made.
I have requested an itemized billing from my NET WORK provider for every SMS AS WELL AS A CALL LOGGED TO AFRICAN BANK CONFIRMING TIME AND TIME AGAIN MY AFRICAN BANK APP IS NOT WORKING AS WELL AS MY ONLINE BANKING WHEN I USE MY CARD PAYMENT I HAVE TO INSERT MY 3 DIGIT CODE THEN I RECEIVE A 1 TIME PIN WITH AND AUTHORIZATION NUMBER. To Insert..
As use can see the negligence is on your side.. USE Where off line many times the my world account is not on my banking app. From time to time.then I have to go into the branch to find out why.
I want a full Audit done with dates and times and balances as the transaction on this account.
I want a print out from African bank showing every 1 time pin sent to my contact number for approval.
I then want all my call audio that was recorded everything I called in to be investigated.. and sent to me.
Use are going to do your job properly or I will Sue each and every staff member.. that worked on my portfolio For not complying to The FICA rules and regulations..

There is a paper trail and I am no idoit.
Coz this i my livelihood. I trusted use. With R700k investment..Took security measures.
This transactions were all legal and in the Financial system services.

Thank you

I AM TIRED OF EXPLAINING MYSELF OVER AND OVER.
GETTING DIFFERENT REFERENCE NUMBER 5 OF THEM..NOTHING IS GETTING RESOLVE.
SO PLEASE IMVESTIGATE COZ I AM TIRED OF AFRICAN BANKS STAFF INCOMPETENCY.