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Mpumi M

1 reviews | Active since Nov 2012

10 Jan 2019, 13:40

AFRICAN BANK REAP OFF

I would like to express my dissatisfaction with the service and conduct of the officials of African Bank Head Office , regarding payments due to me for serviced I'd rendered to them. I've been rendering maintenance services for them since 2017 and sometime late 2017 , I got an instruction via email from Mandisa Makhaya the lady who had always given me instructions on their behalf ; This to attend to faulty aircons at about seven of their offices. I dully did and in some of the offices Purchase Orders (PO) were delayed due to their internal processes but I was instructed to proceed anyway. To cut a long matter short , African Bank is refusing to pay me for work I did in 2017 late to 2018 early up until this point ( 10/01/2019 ) and their excuse is that POs were not issued. I should point out that I was instructed by their official to proceed without a PO as has happened in other instances and they paid before. I would like to be assisted to get them to pay me for my services and cost for parts I bought , since this is negatively affecting my business. I've exhausted all internal avenues with their head office in Midrand and have had no joy. I was attended to by a very helpful Adiel Pursad who is at their forensic investigations and a very useless operations manager called Nivash Manulal , who has from day one indicated no willingness to help but was fixated on the idea of not paying us , over and above his unilateral decision to terminate our contract without proper communication as to the reasons why. If he had his people in mind , as he was new in the position when this happened , he should have at least paid us and came with a lame excuse of terminating our contract. I would love HelloPeter to help me resolve this and also refer me to other relevant institutions who can assist my company in resolving this matter amicably.

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Replies (1)
African Bank
African Bank's reply10 Jan 2019, 15:32
Official
 
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this. 

We hope to talk to you soon. 

Your African Bank Support Specialist team