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Ronell R

1 reviews | Active since Sept 2022

14 Sept 2022, 14:33

African Bank - Puts my account on hold without informing me

I am banking with African bank for few years , They have recently freezed my account without notifying me. I have been to the branch twice and they of no help I was told to call the call center which I did about 6 times and all that I have been updated with is that they escalated it. The bad part is that my funds are in that account I needed to buy things for my kids as I am a single mother of a 10month old and a 5 year old. I had to go through stress and still am as I am trying to get this account sorted as I need access to my funds . I have recently been diagnosed with anxiety and depression and with this amount of stress its making me rather sick ,Knowing I have the funds to buy things for my kids but the bank isn't allowing me to access my own funds . It is 4 days later and no communication or assistance from the bank . It is pathethic as to how they treat they customers and I regret using this bank . I have also raised this to the ombudsman and they haven't yet contacted me.

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Replies (3)
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Ronell R's update14 Sept 2022, 16:00
Reviewer Update
you can call me now I am available
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Ronell R's update14 Sept 2022, 17:53
Reviewer Update
Can you please call me .
RR
Ronell R's update16 Sept 2022, 16:27
Reviewer Update
I am so upset as I found out my account was blocked upon someone else requesting it ,African bank been the bank that I have been banking with did not find the need to inform me ,despite me running in circles they could not give an answer to me rather they called the person who asked them to put my account on hold to ask them if they are okay with them unfreezing my account and after the go ahead been given they then sent an SMS to me . Its been 6 days and they have not found the need to phone me once or even advise me of the findings . I want to know how does the third party as access over freezing and unfreezing my account yet me been the account holder have no access to my own information . I have began to realize that African bank is a unsafe bank and not trustable .I will make sure I go to the highest level as I am disturbed at the poor service and lack of customer service skills they portray ,I regret choosing them as a Bank