WM
Walter M
1 reviews | Active since Jul 2020
30 Apr 2024, 11:54
African Bank put my account on hold without any communication
Banking App not working, tried opening my MyWorld account to transact and it was instantly put on hold (freeze) without notice or reason.
I have been trying to call for assistance but not getting any response. Sent email to *** but never got a response.
Helpful (0)
Replies (4)0
Replies (4)WM
Walter M's updateReviewer Update
30 Apr 2024, 12:13I didn't get any text message. Sent a private message with my contact number
WM
Walter M's update30 Apr 2024, 12:13
Reviewer Update
I didn't get any text message. Sent a private message with my contact number
WM
Walter M's updateReviewer Update
30 Apr 2024, 12:36Verified
WM
Walter M's update30 Apr 2024, 12:36
Reviewer Update
Verified
WM
Walter M's updateReviewer Update
30 Apr 2024, 13:07Again??????????
WM
Walter M's update30 Apr 2024, 13:07
Reviewer Update
Again??????????
WM
Walter M's updateReviewer Update
30 Apr 2024, 16:00I wanted to bring to your attention a recent experience I had with your customer service. I logged a ticket seeking assistance, but unfortunately, no one reached out to me. The only communication I've received since then are customer survey requests, indicating that the ticket has been closed without any resolution. Could you please shed some light on this situation? I'm puzzled as to the purpose of logging the ticket if no assistance was provided.
WM
Walter M's update30 Apr 2024, 16:00
Reviewer Update
I wanted to bring to your attention a recent experience I had with your customer service. I logged a ticket seeking assistance, but unfortunately, no one reached out to me. The only communication I've received since then are customer survey requests, indicating that the ticket has been closed without any resolution. Could you please shed some light on this situation? I'm puzzled as to the purpose of logging the ticket if no assistance was provided.