African bank protect *********

4 months ago I went to african bank because of my credit card magnetic strip was chipped as a result I could not swipe it. So i went to the branch to request a new card. The guy known to me as Tshepo assisted me. However he told me my card will take me more than 3 days before I can use it, unless I give him something he will speed up the process and my card will work on the same day . He even told me he will remove card fee. I refused and reported the matter to ***** line within african bank and independent ***** unit that helps corporate south africa. The independent ***** unit that forward suspicion to companies promised to call me back within two weeks. When I call to check my case no one could trace it with my contact number or identity number. African bank investigators were poor because they used methods known by their staff, the investigator even confess that their staff know that investigation method. Branch managers and their staff seem to have good relationship. While at african bank to change the card, the consultant did something strange, he made four copies of my bank statement and identity book. When I confirm with the head office they say it's strange but they did no