African bank Proces and branch worst ever

Useless online application process and the most rude unhelpful staff i have ever come across sent documents 6 times and it got sent back then the call centre drop my calls 4 timwa i called in , eventually got through to someone who then advised me i need to take statements printed from my branch and stamped in person (In this day and age of covid) and take it to the African bank branch as thats the issue to get there by a very flippen RUDE and unprofessional *********** employee coming from lunch after 15;00 to tell me no its being reviewed cant do nothing asked for follow up she advised she cant do nothing call centre must advise me and here i still sit with no feedback . Really ridiculous process just for some feedback ALBERTON CITY BRANCH then when i call them they ask what is wrong with me