TT
Teboho T

1 reviews | Active since Sept 2020

21 Aug 2026, 01:53

African bank prescribed account

I called African bank in regards to the prescribed debt letter. I was promised 24hrs TAT but when I call for follow up, they keep on giving run around.

Even sent the emails but no response

0
Replies (12)
African Bank
African Bank's reply21 Aug 2026, 09:50
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank
African Bank's reply21 Aug 2026, 09:50
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank
African Bank's reply21 Aug 2026, 09:51
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
TT
Teboho T's update21 Aug 2026, 09:57
Reviewer Update
No number that appears here to call back

Your number takes me to service centre
African Bank
African Bank's reply21 Aug 2026, 10:22
Official
We attempted to contact you; however, the call rings once and then goes to engaged.

Kindly check that our number has not been blocked or marked as spam on your device.

If possible, please provide an alternative contact number so that we can reach you and assist further.

We hope to talk to you soon.
Your African Bank Support Specialist team
***
TT
Teboho T's update21 Aug 2026, 10:24
Reviewer Update
Try again I have sorted the engage issue
TT
Teboho T's update21 Aug 2026, 10:54
Reviewer Update
I have been waiting for the call again and provided alternative number
African Bank
African Bank's reply21 Aug 2026, 10:55
Official
Please kindly note that we unable to reach you on the provided number. We can confirm that your Complaint was successfully received and logged.
It is now with our specialist Complaints team. They'll be in touch as soon as there's an update. Your Reference number has been sent to you via SMS and it will be shared also via DM.
Your African Bank Support Specialist team
African Bank
African Bank's reply21 Aug 2026, 10:56
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
TT
Teboho T's update21 Aug 2026, 11:08
Reviewer Update
I'm looking for proscribed letter but you guys are giving me issues with the agent who are writing false requests on the call logged.


African Bank
African Bank's reply21 Aug 2026, 11:12
Official
Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update.
Your African Bank Support Specialist team
African Bank
African Bank's reply21 Aug 2026, 12:07
Official
We noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Djadji