African Bank poor service delivery

I opened an account. One I attempted to login via Internet banking I received an error stating “account under review”, notification said someone would contact me. 72hrs later and still no one contacted me, I then phoned the call centre. The call centre experience was the worst service I ever received, the consultant was not able to assist me, he said he doesn’t know why I have the error and will need to log a ticket with IT and I will be contacted back in 72hrs. I found this unacceptable and went into the nearest branch which was worse then the service desk, the consultant in the bank did not take any initiative to resolve my problem, he said he doesn’t know what the problem is and that I would need to wait for someone to phone me back. Compared to FNB I would have been assisted and problem resolved within a matter of 5min. African Bank does not know what they are doing and the service is pathetic! Worst service ever and staff not competent!!