african bank poor service

On the 2nd my daughter was using my card at the ATM in Durban std bank ATM, and the money got retracted at the ATM , she was not ****** or anything it was an Faulty ATM, we phoned standard bank they were willing to help us reverse the money but they needed AFRICAN Bank to send them the dispute so they can balance the ATM and reverse the money .<br> i went to the branch for assistance the sent the required papers to the head office.<br> <br> Today received an sms saying they cannot help... AFRICAN WHAT IS THE HELL HAPPENING WITH YOU THE ONLY THING YOU NEED TO DO IS TO SEND THE PAPERS TO STD BANK SO THEY CAN REVERSE THE MONEY.... R1600 IS A LOT OF MONEY.<br> STD BANK REFERENCE NUMBER IS ***<br> <br> CAN SOMEONE SEND THOSE PAPERS TO STD... if you do not do that and assist the account shall not be paid.