African Bank - Poor Form

hi,<br> I just got a call from one of your very rude CS advisors. In fact, i dont think she could service any customer.<br> When the call came through, I asked her if she was going to sell me something. She rep**** that she was calling from your institution about my personal loan. she asked me to confirm details, my dob - given then my bank account number... ***? since when do i need to confirm MY BANK info to you so that you can tell me about my account. From my understanding, you guys debit my account and I have called into the call centre and spoken to a consultant regarding debit order dates to which he and she rep**** that this was now confirmed. If I look at my statement, I can see that you guys successfully debited my account so the reason for the call is still not know up until now.When I refused to give details, she asked for the first 3 digits, I gave that. next up was email address, she asked how i got my statement, I confirmed via email. she asked me again to confirm, again i am left speechless. She rattled something about debit orders and I know only 2 of which one has already been deducted. If another goes off I am gonna lose my sh-it! and prompty visit the ombudsman