AFRICAN BANK = PATHETIC!

<p>I took off work (time I had to work in) and went in to their local branch to do a loan application (60 km round trip). I am phoned later at work and informed by the consultant that she captured my address incorrectly off my municipal account (blaming her Head Office???) and I have to come back to the branch to resign the documents. I go back (60km round trip again!) resign the documents (no apology from the consultant - still blaming Head Office!?). While working time in on Saturday for the time lost on Friday due to my trips (a total of 120km) to the branch, I am phoned by another consultant at the branch to inform me that once again the consultant who did my application made a mistake - this time when caputuring my salary! I now have to do another 60km round trip to the branch and resign all the documents again! The branch manager is off sick, so I can't lodge a complaint at the branch and I am told to phone the number on their website to lodge a formal complaint.</p> <p>I do so, is initially informed by the call centre lady that I have to lodge my complaint with the branch manager!! I explain my whole situation and am I put on hold so the call centre lady can discuss it with her supervisor. Low and behold, I am cut off. I have no reference number for my call and I am still back at square one!!!!</p> <p>PATHETIC - it's the only word I have to describe African Bank. Their slogan "We Are You" are laughable, as I work in a customer oriented industry and I AM DEFINITELY NOT AS PATHETIC AS THEIR STAFF!!</p>