African Bank Painted with Incompetence

*********** is written all over this bank. I can't believe that I have been inundated with phone calls every day since August 2023. If it's not a debicheck that THEY can't send and insist that I agree to it (laughable) now the the new story is that my account is in arrears. They decided to process my debit orders on the 23rd of the month without me requesting any change. I used to get my salary paid on the 25th. And have been charging me interest onlate payments!!!! Does that make sense to anyone with a brain? With my new job in March'24 I updated my debit order mandate to the last day of the month to ensure that funds are available, spoke very nicely to an agent but low and behold they f*cked that up too. They are *****ed and please as a warning to you all DO NOT DEAL WITH AFRICAN. TODAY 24/07/2024 I received 23 calls to tell me I'm in arrears without checking my account before calling me, to then say oh I see you changed your debit order date to the last day of the month and your account is not in arrears. The last call I got was at 19:35 and I just lost it. I don't deserve this I have always kept my account clean and up to date even paid that interest that they ********ly charged me. I am 6months pregnant and this stress is not welcome. I will pursue legal advice.