WV
Wilhelm V
1 reviews | Active since Oct 2025
22 Oct 2025, 15:16
African bank owes me money
I wish I could give 0 stars. African bank owes me money because I paid too much on the settlement of my loan.
I settled my account August 2024 Only now, October 2025 they want to pay back my money...but I have a new account now.
I called them to pay it into my nwlew account, but now they say I must travel almost 80KM to my nearest African Bank branch to verify myself. This is ridiculous
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
22 Oct 2025, 16:08Thanks for speaking up and calling us out. Unfortunately, we were unable to complete the verification due to over-compliance requirements. As per the FICA Act, we kindly request that you visit your nearest African Bank branch for further assistance and verification.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply22 Oct 2025, 16:08
Official
Thanks for speaking up and calling us out. Unfortunately, we were unable to complete the verification due to over-compliance requirements. As per the FICA Act, we kindly request that you visit your nearest African Bank branch for further assistance and verification.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
WV
Wilhelm V's updateReviewer Update
22 Oct 2025, 16:12This is what I am talking about.
African Bank made 2 mistakes. They asked me to pay more than I owed to them.. and then they took more than a year to pay back the money that they owed me.
And now they want to make THEIR problem my problem. Suddenly now I must travel 80km to an african bank branch to verify my new banking details
But if they would have paid my money which they owe me more than a year ago when they were supposed to.. then this would not have been a problem
African Bank made 2 mistakes. They asked me to pay more than I owed to them.. and then they took more than a year to pay back the money that they owed me.
And now they want to make THEIR problem my problem. Suddenly now I must travel 80km to an african bank branch to verify my new banking details
But if they would have paid my money which they owe me more than a year ago when they were supposed to.. then this would not have been a problem
WV
Wilhelm V's update22 Oct 2025, 16:12
Reviewer Update
This is what I am talking about.
African Bank made 2 mistakes. They asked me to pay more than I owed to them.. and then they took more than a year to pay back the money that they owed me.
And now they want to make THEIR problem my problem. Suddenly now I must travel 80km to an african bank branch to verify my new banking details
But if they would have paid my money which they owe me more than a year ago when they were supposed to.. then this would not have been a problem
African Bank made 2 mistakes. They asked me to pay more than I owed to them.. and then they took more than a year to pay back the money that they owed me.
And now they want to make THEIR problem my problem. Suddenly now I must travel 80km to an african bank branch to verify my new banking details
But if they would have paid my money which they owe me more than a year ago when they were supposed to.. then this would not have been a problem
African Bank's replyOfficial
22 Oct 2025, 16:24Due to overdue compliance requirements, we’re unable to proceed until your details are verified as per the FICA Act. Please visit your nearest African Bank branch for assistance, contact our Support Specialist team on ***, or register for self-service at www.africanbank.co.za
Your African Bank Support Specialist Team
***
Your African Bank Support Specialist Team
***
African Bank's reply22 Oct 2025, 16:24
Official
Due to overdue compliance requirements, we’re unable to proceed until your details are verified as per the FICA Act. Please visit your nearest African Bank branch for assistance, contact our Support Specialist team on ***, or register for self-service at www.africanbank.co.za
Your African Bank Support Specialist Team
***
Your African Bank Support Specialist Team
***
WV
Wilhelm V's updateReviewer Update
22 Oct 2025, 16:30I cant see the specialist team number???
I am NOT going into a branch!!!! This is 100% African Bank's fault.. I am NOT going to drive 80km to a branch!!!
I am NOT going into a branch!!!! This is 100% African Bank's fault.. I am NOT going to drive 80km to a branch!!!
WV
Wilhelm V's update22 Oct 2025, 16:30
Reviewer Update
I cant see the specialist team number???
I am NOT going into a branch!!!! This is 100% African Bank's fault.. I am NOT going to drive 80km to a branch!!!
I am NOT going into a branch!!!! This is 100% African Bank's fault.. I am NOT going to drive 80km to a branch!!!
African Bank's replyOfficial
22 Oct 2025, 17:32Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately, we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately, we have to stand by our decision this time.
Your African Bank Support Specialist team
***
African Bank's reply22 Oct 2025, 17:32
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.
We're really sorry that you still feel unhappy, but unfortunately, we have to stand by our decision this time.
Your African Bank Support Specialist team
***
We're really sorry that you still feel unhappy, but unfortunately, we have to stand by our decision this time.
Your African Bank Support Specialist team
***
WV
Wilhelm V's updateReviewer Update
22 Oct 2025, 17:57Please send the specialist team number so that I can actually see it?
WV
Wilhelm V's update22 Oct 2025, 17:57
Reviewer Update
Please send the specialist team number so that I can actually see it?