African bank online payment missing funds

27 December 2024 paid my credit on line using external payment card option on African Bank internet bank ,payment of R29 900 was successful , 28 December 2024 again paid my credit card using same payment option transaction was successful amount was R29 900 . However only one payment is reflecting on African bank credit card statement .I used an external mastercard to process both transactions .I have sent African bank my SBSA interim statement showing all transactions but my query has not be resolved.

Why is it so hard for the bank to trace payments done online using their "secured online facility ''? One agent asked me to send proof of payment , and had to explain to her that when paying online /swiping card online you don't get any receipt via email. I am tired of explaining myself :( please look at your unallocated funds account you will definitely find my money and allocate accordingly . Surely the bank can investigate further obtain third party info from your merchant ,check all card swipes ! Consult with your service providers "first data merchant solutions'' or whoever can assist .