African Bank – Ongoing Failure to Provide Historical MyWorld Account Statements

I am extremely disappointed with the poor service I’ve received from African Bank. For weeks, I have been requesting my transactional account statements from August 2025 to date, and despite numerous calls, ticket numbers, and so-called “escalations,” the bank has still not provided the documents.

Instead of assistance, I keep getting the same scripted responses from consultants, each time I call a new query is logged and consultant "will escalate the issue", on one occasion I was even sent the dormant credit card statement for my account that is no longer active. No one takes ownership, no one follows up, and the issue never reaches someone who can resolve it. I am now spending my own airtime repeatedly calling for something I am legally entitled to under PAIA, and this delay is prejudicing my defense in an important legal matter.

African Bank, this level of incompetence and disregard for your customers is unacceptable and appalling. I urgently need my statements and a proper resolution — not another empty “escalation.”