African Bank - Numerous service failures !!!

Item: African Bank
Rating: 1
Author: Jacques P

I settled my loan account on 26 November. To date African bank have not allocated the payment. They even deducted another payment last night. Their whatsapp bot isn't working at the moment and when you try to upload the proof of payment on the banking app you get an error message. Nothing seems to be working properly at African Bank. Please allocate my payment, close the account and refund the installment you took last night !!!!

Helpful (0)

Replies (2)

African Bank's replyOfficial

29 Nov 2024, 15:22

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply29 Nov 2024, 15:22

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

Jacques P's updateReviewer Update

05 Dec 2024, 16:27

Please contact me about the refund due on my account as well as the active debichecks. I have NO active credit accounts with African Bank !!!!!!!!!!!!!!!!!!!!!!!!!

Jacques P's update05 Dec 2024, 16:27

Reviewer Update

Please contact me about the refund due on my account as well as the active debichecks. I have NO active credit accounts with African Bank !!!!!!!!!!!!!!!!!!!!!!!!!