African Bank not updating the status of my account since i paid off their loan last year September

I have a problem with African Bank they dont update the status of my account on credit bureau, I paid off my account on the 28 September 2020 and it still reflect active on credit report.

this is my 3rd complain but I get no assistance and my reference was *** now Im left with no option except suing African Bank for destroying my credit report.

my life is on hold since this account is still reflecting active.