IB
Izak B

1 reviews | Active since May 2020

24 Jun 2024, 15:47

African bank not understanding ME

I have either bad customer service or just bad service in general i do understand that i am behind on my credit card but its your people system that takes debit orders on the wrong day its not my problem and being called 15 times a day is unbelievable i dont answer my phone at work or use it. So if you want to contact me do it via email only.

I will only pay via eft now and i will pay what i can afford each month and i can afford R500 a month if you cant accept that then give me a better job cause i dont get paid a salary where i can afford everything i want. And i will make one arrangement for payment and that is to Pay only VIA EFT no debit orders.

0
Replies (2)
IB
Izak B's update24 Jun 2024, 21:15
Reviewer Update
So now I must reach out to sort this out? How come? and I never received any phone calls after the review was placed you can phone me between 10:00 and 10:15 or 13:00- 13:45 only time when i will use my phone and just tomorrow so phone me or don't otherwise i will go to branch on Saturday
African Bank
African Bank's reply25 Jun 2024, 13:10
Official
Thanks for giving us a chance to make things right. You have confirmed you have alredy been contacted and matter was resolved, we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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