AM
Ammahle M
1 reviews | Active since Aug 2021
23 Apr 2025, 17:14
African Bank not sending me my Archived Statement
I requested an archived statement on the 16 April and was told to wait for 72hours,as I am wtiting here I haven’t received anything. I was at East London branch the whole day and Asanda(Consultant) tried to assist but we were both sent from pillar to post by the call centre. I was told by Nonhlanhla from call centre that people from Documemt Management can’t retrieve it since I am their former employee. What sickness is that? Oh I hate them so much and I will share on my social media platforms so that people are aware of this nonsense. Ref no: ***
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Replies (5)0
Replies (5)
African Bank's replyOfficial
23 Apr 2025, 17:36We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply23 Apr 2025, 17:36
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
AM
Ammahle M's updateReviewer Update
23 Apr 2025, 17:39So I have to wait for 7 business day? How Long should I wait? I will make sure African Bank trends this time. The turnaround time has lapsed already. How difficult is it to print a mere statement from DTE and email it? We will see each other on Tik Tok and X respectively!
AM
Ammahle M's update23 Apr 2025, 17:39
Reviewer Update
So I have to wait for 7 business day? How Long should I wait? I will make sure African Bank trends this time. The turnaround time has lapsed already. How difficult is it to print a mere statement from DTE and email it? We will see each other on Tik Tok and X respectively!
African Bank's replyOfficial
23 Apr 2025, 17:57Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply23 Apr 2025, 17:57
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
AM
Ammahle M's updateReviewer Update
23 Apr 2025, 17:58That response is vague! When will I get my statement?
AM
Ammahle M's update23 Apr 2025, 17:58
Reviewer Update
That response is vague! When will I get my statement?
African Bank's replyOfficial
23 Apr 2025, 18:00We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply23 Apr 2025, 18:00
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***