GM
Grace M

1 reviews | Active since Jun 2018

05 Jun 2018, 13:20

African Bank not able to update customer information

For the past 6 years or so I keep getting SMS's for someone else. I have owned this number for about 8 years. I have even at one point received bank statements via SMS. I countless times either walked into a branch or phone the number on the SMS. But still I keep getting the SMS. The person they think they are sending SMS's too owes them money, so I get SMS's frequently. Please stop send me SMS's, I am tired of it. I am not this person, I've even presented my ID at one of the branch. Please update the information on your systems, laywers systems. This is harassment...

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Replies (4)
African Bank
African Bank's reply05 Jun 2018, 14:00
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply05 Jun 2018, 14:00
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply05 Jun 2018, 14:00
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

***

African Bank
African Bank's reply11 Jun 2018, 10:31
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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