African Bank new online application systen inefficient

African Bank offers an online loan application via their website now. Firstly I think it's a great initiative. My problem however is the fact that I tried to do an application from 25 September and due to many bugs in the system I only completed the application 27 September with the help of a very friendly and patient supervisor named Jeremiah. New system equals bugs I understand that. But it's been a week and my application is still under review? None of the consultants can confirm why as apparently not everyone can see the online application. I also cannot apply for a loan the conventional way as I have a loan under review. Nobody can assist. So this review isn't abt the service received by African Bank and staff...they've been great. But rather the new system which has my application stuck under review and nobody can assist. Please assist in terms of getting someone to review. My credit has been checked, my docs received, you have an offer I accepted plus sent me a credit contract and other docs to review. All that is needed is final review from your side regarding a yes or no. If someone could finalise this I'll appreciate it so that i can know what to do. Many thanks Nicolette Beams