African Bank money missing

I submitted a salary switch authorization form to my employer on the 16 February 2022, my employer informed me in writing that my salary was disbursed on the 18 February 2022 already and it reflects as such on the proof I received from my employer. I then when to the bank only to find out that the account number on the pre generated salary switch authorization form does not match up with my current savings account number. I contacted African Bank today 25 February 2022 at 16h52 the lady agent simply indicated that basically there's nothing they can do. Reference numbers are as follows *** /*** respectively