African Bank Misleading Customers!

I had been approved for a personal loan on 04-01-2019, I received a call back from a consultant who had informed me to go to the branch to submit documents which I had done, I was called back into the branch the following day to sign the loan contract, I was issued with an Edcon card in the branch, and was informed that I would also receive a cellphone as part of the contract. I had waited for loan payout for 3 days, had no response, I then requested a call back, a consultant informed me that the loan was not approved! Why was I called in twice to the branch and sign documents? I was informed on the phone that it seemed one person at African Bank Head Office : Vutomi, ********** 877 decided to decline the loan and did not bother to inform me, as a client. This is pathetic, and no reason was given as to why. African Bank is misleading customers and wasting our time totally!