African Bank Misinformed Me

<p> </p> <p>African bank misinformed me about the amount I needed to pay on my account ********** 007.</p> <p> </p> <p>I called in to make payments arrangements, and clearly asked them to calculate everything so I can bring my loan account up to date, then </p> <p>They have sent me this sms below :</p> <p>"Additional amount of R2543.26 will be deducted from your bank account , for account reference number ********** 007 on the ********** 5, for 1 monthly strike.....Auth.FSP Reg.NCRCP7638 RDC91017/16".</p> <p> </p> <p>That amount plus normal installment went off , and in two weeks times I received a call stating I owe R95.</p> <p>When I made arrangements , why was I never told to call in on a certain day where they know all the charges would have been all added ?</p> <p>This was never my fault , so please can this be taken off my credit profile ?<br />rather add it to my current installment but let it not reflect on my account , it was not my fault, I should have paid it and next time give me the correct amount.</p> <p> </p> <p>how can it look like I am dishonoring the arrangements whereas the fault is on their side?</p> <p> </p>