African bank locked my account.

It has been a week now that African Bank locked my account. They sent me an SMS to update my details, which I did, I email them my documents to ***, guess what, no one bothers to check or process them, I called as usual they told me to go to the branch, their line is always unhelpful, I went to the branch on thursday the 13 april 2023, I submitted my documents again, but up until today no feedback, when I call same answer "Go to the branch". How can you lock someone's account without informing? I need to repay your loan but you are locking my account, so how can I send funds to an account I can't use? Up to this point, I no longer wish to use your services, please just assist me in permanently closing my account.

By the way, they never respond to emails, you will just get a generic email acknowledging your email and an empty promise that they will get back to you in 48 hours, no one will ever respond.