African Bank loans

I am extremely unhappy with your service especially in the epidemic we are, I was affected by Covid and phoned your consultants to arrange temporary payment and return too full amount again. After setting up this arrangement has been settled I received a call I now owe African Bank R9091.51 and according to your statement I received should of paid R4749.83 but because of "arrears ageing" no one contacted me when it was R4749.83 now its nearly double and im left with the damage.