NM
Nozipho M

1 reviews | Active since Sept 2011

07 Nov 2016, 10:07

African Bank loans - A *******!!!

<p>I took a loan of R16 000 in November last year which was to be paid back in 24 months. African Bank started deducting R1040 as of December which has so far totalled to R11440</p> <p> </p> <p>I was also offered a credit card with R5000 but cancelled it in January when I realised I had been misled when signing the contract.I tried complaining to the branch manager about how the loan agent misled me with incorrect information when offering me a loan and the credit card and how she distorted the terms of the contract when simplifying them to me before I signed. The manager said the loan agent is not responsible because I can also read the contract. And when I aske if this suggested that the the loan agents are neither trustworthy nor credible, she asked me to leave her office saying I was waisting her time. </p> <p> </p> <p>For the first time in July I started receiving my balance statement via SMS:R16 755 </p> <p>And for consecutive months my balance was sitting on around R16000</p> <p> </p> <p>On the first of October I received an SMS saying my balance is R15670 and 1 November it went down to R15286</p> <p>On Saturday I went in and requested a settlement letter and they printed it out for me. And the settlement amount is R15, 451, 31</p> <p> </p> <p>I asked the lady how was this possible. She told me I must have signed for certain interest rates and there was nothing I could do. </p> <p>I am not sure if such is allowed, but if there are such unrealistic loan rates I am hoping that the National Credit Act protects consumers from such and that banks who mislead people and lure them to sign unfair contracts can be addressed... </p> <p> </p> <p> </p>

0
Replies (6)
African Bank
African Bank's reply07 Nov 2016, 13:47
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***

African Bank
African Bank's reply07 Nov 2016, 15:26
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***

NM
Nozipho M's update07 Nov 2016, 15:40
Reviewer Update

Hi there

Thank you for getting back to me. The letter you emailed me doesn't say anything nor does it resolves anything.

Please could you kindly send me a formalized breakdown of my payment structure and how you have worked out the settlement balance. Also including clear and simple information detailing my loan's interest rates. If you could also indicate how my monthly instalments have been used to pay for loan and interest.

Please also advise how I go about complaining about the loan agent for providing false info and misleading me regarding loan terms and interest rates.

Thank you.

NM
Nozipho M's update07 Nov 2016, 15:44
Reviewer Update

When I app**** for a loan the lady also told me that the settlement balance will be minus all the instalments I have paid for.

If I am liable for such ridiculous interest rate is there a way I can sue the loan agent ?

NM
Nozipho M's update09 Nov 2016, 15:53
Reviewer Update

Would like to get to the bottom of this soonest if possible. Ruth, if you could kindly attend to this...

NM
Nozipho M's update03 May 2018, 09:05
Reviewer Update
Hi there For the past two months i have been trying to get a settlement balance on this loan. no one is able to assist me. I also have been asking to receive transaction statements because some of the payments were not recorded and the amount doesn't change.