African bank Loan

You know my contact numbers and you just call and tell me you will call me at 14H00 till know i am still waiting

Tselahale Jackson African bank. I am so disappointed with you.About my loan that you always extend the months and years when i nearly to finish they always. African bank they did respond to me that in 2020 during covid 19 they contacted me to arrange payments because i send all the document that show that we are not working full-time i was working two weeks per month then the tell me that i give them the documents from work. Then they told me that is because is the time of pandemic it affect the whole world i.I must suppose to pay 60% of my instalment then the insurance will pay for me 40% of my instalment until we back full time from work. Know they told me that because i was not paying full instalment by that time they put areas on the outstanding instalment because the insurance did not pay that 40% instalment. That was agreed that they gonna pay.
What is the use of me paying insurance whereas it doesn't help me during covid 19 pandemic. But other businesses they insurance did paid for me with no problem.
Hellopeter team what should i do
From
Jackson