African Bank **** - and now at my wits end!

African Bank **** - I received a call from someone at African Bank following my post on Hello Peter. I was assured that my complaint was important and that they would attend to immediately. After several SMSes - of being notified that my query was being addressed - I finally received an SMS claiming that my issue was resolved. I never received a phone call nothing to confirm with me in person that my issue was addressed adequately. Furthermore they had the audacity to put on Hello Peter that my issue was resolved - which it is not. I just this morning requested my credit report and African Bank has not updated my record - I am still blacklisted for an account that I settled!