African Bank - "Legal Loan Sharks"

How this "bank" still has any form of functionality- is beyond me. There seems to be a severe lack of internal communication between the various departments and staff members but a very high degree of sheer incompetence. My husband & I are currently lodged in a dispute with them (for almost 2 years now), and we have (on numerous occasions) requested that all queries regarding my husband's accounts be addressed to me - these just seem to go ignored. My husband cannot deal with personal matters during work time and as a result - he has submitted a vast range of documentation to them in order for them to address ALL QUERIES on his accounts to me. We have been battling since 03 August 2017 to get this actioned - but to no avail. We were supp**** with documents from African Bank which had to be completed & submitted along with copies of ID's, marriage certificate, letter of authorization (where my husband instructs that the matters be addressed to me). This was done& submitted to various email addresses on ten (10) different occasions. There has also been telephone calls on four (4) different occasions wherein this exact request (instruction) was conveyed to African Bank staff. ALL THESE have gone ignored - heaven alone knows why? The ignoring of said requests has subsequently led to them sending a "tracer" to my husband's office on two (2) different occasions in the last five (5) months??? What really angers me the mos, is that this is incurring unnecessary costs - because had African Bank just comp**** with the requests, then this would not have been necessary. Furthermore - the damn audacity to send these "tracers" is beyond ridiculous!!! We ave not tried to "run" from African Bank, as a matter of fact we have been in CONSTANT communication with them regarding our accounts. We have not tried to avoid them, we have answered ALL their calls, requests etc. The fact that they are sending "tracers" - implies that customers are "*********" that have to be hunted and that is unacceptable in ALL forms. The general approach of African Bank leaves much to be desired and their methods are highly questionable!! It is pathetic that considering when we wanted to settle our accounts back in 2016 (when we had money available) we were ignored flat for months on end, and now because it suits African Bank - they are treating us like *********. Really ??? It is their sheer incompetence that has brought us to this exact point. If I could advise ANYONE - rather approach a "loan shark" before using African Bank (Because they are far worse than loan sharks!)