African Bank lack of communication

I am an African Bank Savings and Investments customer. I made a request for a withdrawal on Monday 31/07, for an early withdrawal. The request went through and I received an sms confirming that the matter was resolved. Today, 02/08, I did a follow up call to confirm that the withdrawal is on track. I was informed that there was some sort of verification block on my account and that it needed to be removed first and then the withdrawal process needed to start again.

@AfricanBank, this honestly isn't cool. I've been out of work for the past couple of months and I had an opportunity to get work. I needed the money to move province. I made a commitment based on the timelines that African Bank told me and now since the process started from scratch today, I may miss out on this opportunity. What is worse is that there wasn't a single alternative you could offer to stick to the timelines that you informed me of.

My question is - why didn't nobody tell me that there is this verification block on my account? And if I didn't call in today, what would have happened then?