African bank Lack of Accountability and Communication

I am extremely disappointed with the service provided by African Bank. I lodged a formal complaint regarding two significant issues with my account, and despite their promise to resolve these matters within seven days, I have received no follow-up or resolution.

1. Unjust Deposit Fee on Loan:

I was unexpectedly charged a deposit fee on my loan, which was not stipulated in the terms and conditions of my loan agreement. I requested a comprehensive explanation and a review of this charge, but to date, I have not received any response or resolution.

2. Blocking of Credit Card:

My credit card, which is in good standing and up to date with all payments, was inexplicably blocked. This has caused me considerable inconvenience and hindered my ability to manage my finances. Despite my demand for an immediate unblocking and a detailed explanation, I have not received any communication from the company.

The lack of response and resolution from African Bank is unacceptable and has left me feeling frustrated and neglected. I expected better service and accountability from a company of their stature. I would not recommend African Bank to others based on my experience.