LM
Lorraine M
1 reviews | Active since Feb 2021
02 Mar 2021, 09:01
African Bank Itc update
I had a loan with African Bank in 2017. I paid them in 2018. They said i had an outstanding amount that I therefore paid this year. I have contacted their call centre and gone to their branches in Menlyn and have requested they updated on ITC that i have since paid the outstanding amount on the previous loan i had with them. African Bank has been taking me from pillar to post and not giving me the correct information as to why they did not even update that i made a payment in 2017 at the time was 90% of the payment. I have retailers that updated my payment nut they have seemingly dont know how to update with ITC this has been going on for 3 years and i dont understand why they will not update my details.
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Lorraine M's updateReviewer Update
04 Mar 2021, 13:34The only feedback I am getting from African Bank is that they want my credit report.
They don't have the decency to request an operations manager or African bank bureau dispute administrator to be in touch with me and tell me where lies the challenge.
Why as a bank do they not know who to speak to in terms of my ITC score.
They were happy to give me a letter confirming that the loan is paid up but no solution to update my details.
I have now lodged my complaint with NCR because this is infringement on my consumer right.
They don't have the decency to request an operations manager or African bank bureau dispute administrator to be in touch with me and tell me where lies the challenge.
Why as a bank do they not know who to speak to in terms of my ITC score.
They were happy to give me a letter confirming that the loan is paid up but no solution to update my details.
I have now lodged my complaint with NCR because this is infringement on my consumer right.
LM
Lorraine M's update04 Mar 2021, 13:34
Reviewer Update
The only feedback I am getting from African Bank is that they want my credit report.
They don't have the decency to request an operations manager or African bank bureau dispute administrator to be in touch with me and tell me where lies the challenge.
Why as a bank do they not know who to speak to in terms of my ITC score.
They were happy to give me a letter confirming that the loan is paid up but no solution to update my details.
I have now lodged my complaint with NCR because this is infringement on my consumer right.
They don't have the decency to request an operations manager or African bank bureau dispute administrator to be in touch with me and tell me where lies the challenge.
Why as a bank do they not know who to speak to in terms of my ITC score.
They were happy to give me a letter confirming that the loan is paid up but no solution to update my details.
I have now lodged my complaint with NCR because this is infringement on my consumer right.