African bank it has disappointed me.

I joined African bank as a new customer on the 4th of April. I took a credit card with them. Two days before that when they called I got a message that I should download their app, and I did but I could not finish the registration process as the African bank keeps on redirecting me back to the beginning.

On the 5th of April, I visited African bank branch at festival mall to get assistance with regard to the app, the consultant struggled to assist me for almost an hour, the consultant tried call the IT department without any help. Since it was getting late, I spoke with the consultant that was assisting me that I will revisit the branch on the 8th of April on Monday. On Monday at around 12:00 I was at African bank festival mall.

The consultant that was assisting on that day was so unprofessional. She was flossing her teeth in front of me. I nearly left. Any way I relayed my challenge to the consultant, the same process of trying to register that we followed with the other consultant on Friday we did and unfortunately I could not access the app. The consultant again contacted their IT department and they sent an sms that African bank will revert to me after 72 hours, and I left the branch.

On Wednesday the 10th of April 2024 at 11:51 I received a call from an African bank consultant who indicated to me that my problem has been resolved with regard to me not being able to access the app. The consultant indicated that I should access the app after 12:00 and I should make sure I delete the previous app and redownload it.I followed everything as instructed by the consultant , to this day I cannot access the app. The number that the consultant used to call me is ***.

My worry is that I cannot access the app, I cannot transact using the app, right now I don’t know what is happening with my credit card, whether it is safe or not because I cannot get into the African bank app. Such a big and old banking institution struggling to sort app issues, I am scared it’s like a choose a wrong company to do business with. They can learn a thing or two from their competitors on matters such as customer service and prompt response.

Desperate times have made me to do business with such.