AFRICAN BANK IT DEPT STRUGGLING TO WORK OUT MY ADVANCE AMOUNT TO BE PAID BACK TO AS I REQUESTED? OVER A MONTH NOW WAITING

Its about a month now that im busy with the Consultant in Complaints Dept Nontando Foloti but im not getting the service at all from this Bank. Please help me get the money that was supposed to be paid into my account on the 1st Week of August as confirmed by Nontando then it was postponed after numerous phone calls to the Call center as its not allowed to go through to Complaints? Only they can call you back, apparently the delay is in the IT DEPT? THEY SAY THE it dept is suppose to sort out my matter, which still to this day i cant understand how is that possible as the Finance Dept is suppose to work on that. Now i feel they are giving me bad service and im fed up with this bad service. Anyone who respond to this query must come with answers as im tired of waiting and waiting??