AFRICAN BANK IS WORST BANK !!!!

I am so ****ed with African Bank, I made arrangements on the 06/11/2023 with the consultant at customer services for my debit order to be R570 on each account. I received the sms but yesterday they deducted the full amount for one account and the other was insufficient funds as I had no more money left HENCE THE REASON FOR MAKING THE ARRANGEMENT!!! Now the mission to get my money back is excuses , first the pop up does not come through. Does African bank not have more than one way to verify a person, you have left me penniless, now Im suppose to go to the bank in person to verify myself and my phone number then call you back ... I had made the arrangements with people you pay to do their work but it seems they dont know what the f*** they are doing but still getting paid.

JUST KNOW THAT I WILL BE CANCELLING MY BANK ACCOUNT, COS LIKE BEFORE YOU WILL CONTINUE TO TRY AND DEBIT OF A DORMANT ACCOUNT AND LEAVE THE BANK FEES FOR ME TO PAY ... I WILL PAY WHAT I CAN AFFORD AND WHEN I CAN AFFORD IT .I HAVE ALWAYS HAD TERRIBLE EXPERIENCE WITH AFRICAN BANK