CR
Caroline R
1 reviews | Active since Dec 2024
13 Dec 2024, 10:13
AFRICAN BANK IS THE WORST
Worst service ever. I sended mails to them 5 months ago. I didn't get any replies to any of my mails but they keep phoning me every 5 minutes from a different number, most of the numbers are already reported as spam numbers. They are arrogant and disrespectful over the phone. I keep telling them to answer me on my mails but up until today I haven't received any answer on my mails. But I keep getting sms's from them to get a loan or to upgrade my credit card ext. But even if I send an sms to them requesting to answer my mails they just ignore it.
I will not speak to them over the telephone because they think they are beter than others and that our lives is a joke when you tell them that you are working and being a mom for a new born baby. Yesterday there was an rude and arrogant lady phoning me laughing at me when I told her that I do not have time to answer the phone that is why I send mails. How rude is it to laugh at your client due to them trying they're best to provide and take care of everything.
You do not know what is going on in any of your clients lives or what they are going through but you can laugh at them. THAT IS SO RUDE.
I will never recommend them to anyone out there. They are rude, arrogant and can never help people the way they should and they do not have any respect when they are talking tou you.
Helpful (0)
Replies (18)0
Replies (18)CR
Caroline R's updateReviewer Update
17 Dec 2024, 09:48Were to should I send the screenshots all of the numbers I have of you do not have WhatsApp only 1 that a computer answers me. I do not have tellegram due to my phone that doesn't want to login.
This is seriously getting out of hand. There is so many email addresses you guys have but either it doesn't want to go through to you or I do not get any feed back.
I have more than enough proof on my side that I have tried everything to get hold of you guys and none responded back.
This is seriously getting out of hand. There is so many email addresses you guys have but either it doesn't want to go through to you or I do not get any feed back.
I have more than enough proof on my side that I have tried everything to get hold of you guys and none responded back.
CR
Caroline R's update17 Dec 2024, 09:48
Reviewer Update
Were to should I send the screenshots all of the numbers I have of you do not have WhatsApp only 1 that a computer answers me. I do not have tellegram due to my phone that doesn't want to login.
This is seriously getting out of hand. There is so many email addresses you guys have but either it doesn't want to go through to you or I do not get any feed back.
I have more than enough proof on my side that I have tried everything to get hold of you guys and none responded back.
This is seriously getting out of hand. There is so many email addresses you guys have but either it doesn't want to go through to you or I do not get any feed back.
I have more than enough proof on my side that I have tried everything to get hold of you guys and none responded back.
African Bank's replyOfficial
17 Dec 2024, 13:56Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply17 Dec 2024, 13:56
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CR
Caroline R's updateReviewer Update
17 Dec 2024, 14:40As I said, I do not want to speak over the phone due to the people on your side that is arrogant and disrespectful and thinking they are better than the others. You can email me on *** or this is going to go on for long because I want proof of everything and a phone call is not proof. I cannot go to a branch due to it being in town and there they steel everything you have on you or want to kill you.
I want to see with my own eyes what is going on I do not want to hear it because now they say it like this tomorrow it is something else. I know because you guys already did that as well. So send me a email end I will send to that email everything. A phone call doesn't tell me everything.
I want to see with my own eyes what is going on I do not want to hear it because now they say it like this tomorrow it is something else. I know because you guys already did that as well. So send me a email end I will send to that email everything. A phone call doesn't tell me everything.
CR
Caroline R's update17 Dec 2024, 14:40
Reviewer Update
As I said, I do not want to speak over the phone due to the people on your side that is arrogant and disrespectful and thinking they are better than the others. You can email me on *** or this is going to go on for long because I want proof of everything and a phone call is not proof. I cannot go to a branch due to it being in town and there they steel everything you have on you or want to kill you.
I want to see with my own eyes what is going on I do not want to hear it because now they say it like this tomorrow it is something else. I know because you guys already did that as well. So send me a email end I will send to that email everything. A phone call doesn't tell me everything.
I want to see with my own eyes what is going on I do not want to hear it because now they say it like this tomorrow it is something else. I know because you guys already did that as well. So send me a email end I will send to that email everything. A phone call doesn't tell me everything.
African Bank's replyOfficial
17 Dec 2024, 16:56We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. We have not receive your email. You can alternatively send to *** or *** for further assistance. ^Djadji
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply17 Dec 2024, 16:56
Official
We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. We have not receive your email. You can alternatively send to *** or *** for further assistance. ^Djadji
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
CR
Caroline R's updateReviewer Update
17 Dec 2024, 17:07I cannot send it to *********** then it will never go through. I gave you my personal email address you can seriously just send me an mail from your side so that I can get the correct email address to send my mail to you. I keep on sending it to the email address you provide to me here but it doesn't go trough. Make a plan because I'm serious about what I'm saying. I'm not a person to complain when I need to pay something but why should I pay if I cannot get any decent assistants. You say you cannot get a hold of me so then you know who I am.
This is very interesting for my information is also personal and I will not give any information of myself here.
So I think you should make a plan on your side because as I read everything on here, it is not just me complaining about bad service.
This is very interesting for my information is also personal and I will not give any information of myself here.
So I think you should make a plan on your side because as I read everything on here, it is not just me complaining about bad service.
CR
Caroline R's update17 Dec 2024, 17:07
Reviewer Update
I cannot send it to *********** then it will never go through. I gave you my personal email address you can seriously just send me an mail from your side so that I can get the correct email address to send my mail to you. I keep on sending it to the email address you provide to me here but it doesn't go trough. Make a plan because I'm serious about what I'm saying. I'm not a person to complain when I need to pay something but why should I pay if I cannot get any decent assistants. You say you cannot get a hold of me so then you know who I am.
This is very interesting for my information is also personal and I will not give any information of myself here.
So I think you should make a plan on your side because as I read everything on here, it is not just me complaining about bad service.
This is very interesting for my information is also personal and I will not give any information of myself here.
So I think you should make a plan on your side because as I read everything on here, it is not just me complaining about bad service.
African Bank's replyOfficial
17 Dec 2024, 17:47I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply17 Dec 2024, 17:47
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
CR
Caroline R's updateReviewer Update
18 Dec 2024, 11:18Yes I can send it here but then it is my personal information on here and how will you send me statements with your stamp and everything on it.
I cannot even send you a screenshot of how many times I have sended mails to you guys. The email you provide here tells me on my mails the following....
Delivery has failed to these recipients or groups:
I cannot even send you a screenshot of how many times I have sended mails to you guys. The email you provide here tells me on my mails the following....
Delivery has failed to these recipients or groups:
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Diagnostic information for administrators:
Generating server: JN4P275MB2724.ZAFP275.PROD.OUTLOOK.COM
Receiving server: JN4P275MB2724.ZAFP275.PROD.OUTLOOK.COM
Receiving server: JN4P275MB2724.ZAFP275.PROD.OUTLOOK.COM
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12/14/2024 8:17:47 PM - Server at JN4P275MB2724.ZAFP275.PROD.OUTLOOK.COM returned '550 5.4.317 Message expired, cannot connect to remote server(451 5.7.3 STARTTLS is required to send mail)'
12/14/2024 8:15:55 PM - Server at hybrid.africanbank.co.za (196.15.12.94) returned '450 4.4.317 Cannot connect to remote server [Message=451 5.7.3 STARTTLS is required to send mail] [LastAttemptedServerName=hybrid.africanbank.co.za] [LastAttemptedIP=196.15.12.94:25] [SmtpSecurity=-2;-2] [JN1PEPF00001DE6.ZAFP275.PROD.OUTLOOK.COM 2024-12-14T20:15:55.184Z 08DD193E1D98CDC5](451 5.7.3 STARTTLS is required to send mail)'
12/14/2024 8:17:47 PM - Server at JN4P275MB2724.ZAFP275.PROD.OUTLOOK.COM returned '550 5.4.317 Message expired, cannot connect to remote server(451 5.7.3 STARTTLS is required to send mail)'
12/14/2024 8:15:55 PM - Server at hybrid.africanbank.co.za (196.15.12.94) returned '450 4.4.317 Cannot connect to remote server [Message=451 5.7.3 STARTTLS is required to send mail] [LastAttemptedServerName=hybrid.africanbank.co.za] [LastAttemptedIP=196.15.12.94:25] [SmtpSecurity=-2;-2] [JN1PEPF00001DE6.ZAFP275.PROD.OUTLOOK.COM 2024-12-14T20:15:55.184Z 08DD193E1D98CDC5](451 5.7.3 STARTTLS is required to send mail)'
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Date: Fri, 13 Dec 2024 22:13:31 +0200
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Caroline R's update18 Dec 2024, 11:18
Reviewer Update
Yes I can send it here but then it is my personal information on here and how will you send me statements with your stamp and everything on it.
I cannot even send you a screenshot of how many times I have sended mails to you guys. The email you provide here tells me on my mails the following....
Delivery has failed to these recipients or groups:
I cannot even send you a screenshot of how many times I have sended mails to you guys. The email you provide here tells me on my mails the following....
Delivery has failed to these recipients or groups:
Your message wasn't delivered. Despite repeated attempts to deliver your message, a connection to the remote server couldn't be made.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that your email system is unable to connecto their email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Diagnostic information for administrators:
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12/14/2024 8:15:55 PM - Server at hybrid.africanbank.co.za (196.15.12.94) returned '450 4.4.317 Cannot connect to remote server [Message=451 5.7.3 STARTTLS is required to send mail] [LastAttemptedServerName=hybrid.africanbank.co.za] [LastAttemptedIP=196.15.12.94:25] [SmtpSecurity=-2;-2] [JN1PEPF00001DE6.ZAFP275.PROD.OUTLOOK.COM 2024-12-14T20:15:55.184Z 08DD193E1D98CDC5](451 5.7.3 STARTTLS is required to send mail)'
12/14/2024 8:17:47 PM - Server at JN4P275MB2724.ZAFP275.PROD.OUTLOOK.COM returned '550 5.4.317 Message expired, cannot connect to remote server(451 5.7.3 STARTTLS is required to send mail)'
12/14/2024 8:15:55 PM - Server at hybrid.africanbank.co.za (196.15.12.94) returned '450 4.4.317 Cannot connect to remote server [Message=451 5.7.3 STARTTLS is required to send mail] [LastAttemptedServerName=hybrid.africanbank.co.za] [LastAttemptedIP=196.15.12.94:25] [SmtpSecurity=-2;-2] [JN1PEPF00001DE6.ZAFP275.PROD.OUTLOOK.COM 2024-12-14T20:15:55.184Z 08DD193E1D98CDC5](451 5.7.3 STARTTLS is required to send mail)'
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CR
Caroline R's updateReviewer Update
18 Dec 2024, 11:22That is what was sended back to me a day after a sended my mail twice to the email you provide me here. I can send the same mail to someone else then it delivers.
And before you say anything about that message. I have copied and pasted the entire mail that was sended to me 1 day after I sended my mail to your email address provided here.
And before you say anything about that message. I have copied and pasted the entire mail that was sended to me 1 day after I sended my mail to your email address provided here.
CR
Caroline R's update18 Dec 2024, 11:22
Reviewer Update
That is what was sended back to me a day after a sended my mail twice to the email you provide me here. I can send the same mail to someone else then it delivers.
And before you say anything about that message. I have copied and pasted the entire mail that was sended to me 1 day after I sended my mail to your email address provided here.
And before you say anything about that message. I have copied and pasted the entire mail that was sended to me 1 day after I sended my mail to your email address provided here.
African Bank's replyOfficial
18 Dec 2024, 11:45Thanks for speaking up and calling us out.
We have not received your email and your delivery report shows delivery failed.
Your African Bank Support Specialist team
We have not received your email and your delivery report shows delivery failed.
Your African Bank Support Specialist team
African Bank's reply18 Dec 2024, 11:45
Official
Thanks for speaking up and calling us out.
We have not received your email and your delivery report shows delivery failed.
Your African Bank Support Specialist team
We have not received your email and your delivery report shows delivery failed.
Your African Bank Support Specialist team
African Bank's replyOfficial
18 Dec 2024, 11:46I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply18 Dec 2024, 11:46
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
CR
Caroline R's updateReviewer Update
18 Dec 2024, 11:54If I could have gotten into my banking app or get in online on my banking details, do you not think that I could have already know what is going on in my account. I did also talk on that number but several times the server is unavailable and I cannot get any details.
CR
Caroline R's update18 Dec 2024, 11:54
Reviewer Update
If I could have gotten into my banking app or get in online on my banking details, do you not think that I could have already know what is going on in my account. I did also talk on that number but several times the server is unavailable and I cannot get any details.
CR
Caroline R's updateReviewer Update
18 Dec 2024, 12:00We've run into a slight hiccup. Our service is currently down and we're working hard to get it back online. Please try again later.
____________________
What would you like to do next?
0. Main menu
1. Logout
See I cannot even get hold of you guys on WhatsApp, on the number you provided me just now
____________________
What would you like to do next?
0. Main menu
1. Logout
See I cannot even get hold of you guys on WhatsApp, on the number you provided me just now
CR
Caroline R's update18 Dec 2024, 12:00
Reviewer Update
We've run into a slight hiccup. Our service is currently down and we're working hard to get it back online. Please try again later.
____________________
What would you like to do next?
0. Main menu
1. Logout
See I cannot even get hold of you guys on WhatsApp, on the number you provided me just now
____________________
What would you like to do next?
0. Main menu
1. Logout
See I cannot even get hold of you guys on WhatsApp, on the number you provided me just now
CR
Caroline R's updateReviewer Update
18 Dec 2024, 12:03And that is what it tells me everytime when I try
CR
Caroline R's update18 Dec 2024, 12:03
Reviewer Update
And that is what it tells me everytime when I try
African Bank's replyOfficial
18 Dec 2024, 12:06Thanks for speaking up and calling us out.
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
African Bank's reply18 Dec 2024, 12:06
Official
Thanks for speaking up and calling us out.
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
African Bank's replyOfficial
18 Dec 2024, 12:06Thanks for speaking up and calling us out.
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
African Bank's reply18 Dec 2024, 12:06
Official
Thanks for speaking up and calling us out.
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
Due to the Protection of Personal Information Act of 2013, we are required to successfully identify and verify customers telephonically before providing a service. We cannot assist with your banking profile via email.
Your African Bank Support Specialist team
African Bank's replyOfficial
18 Dec 2024, 12:13WhatsApp service is currently down and we're working hard to get it back online. Please try again later.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply18 Dec 2024, 12:13
Official
WhatsApp service is currently down and we're working hard to get it back online. Please try again later.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
CR
Caroline R's updateReviewer Update
06 Jan 2025, 11:08Good Day. I still haven't heard anything from you. My sms did went through, I have my delivery reports on and it shows that it went through.
When will I ever get feedback it has been 19 days that I'm waiting. I receive othe sms's from you guys but nothing from what I am waiting for.
When will I ever get feedback it has been 19 days that I'm waiting. I receive othe sms's from you guys but nothing from what I am waiting for.
CR
Caroline R's update06 Jan 2025, 11:08
Reviewer Update
Good Day. I still haven't heard anything from you. My sms did went through, I have my delivery reports on and it shows that it went through.
When will I ever get feedback it has been 19 days that I'm waiting. I receive othe sms's from you guys but nothing from what I am waiting for.
When will I ever get feedback it has been 19 days that I'm waiting. I receive othe sms's from you guys but nothing from what I am waiting for.
African Bank's replyOfficial
07 Jan 2025, 12:06Thanks for speaking up and calling us out. We have not received your email on our mail box ***. We'd like to call you and listen to your concern in detail, please share with us your detailed query directly here as we are struggling to receive your email this will help us assist you better. We value your business, and I am committed to resolving this as soon as possible.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply07 Jan 2025, 12:06
Official
Thanks for speaking up and calling us out. We have not received your email on our mail box ***. We'd like to call you and listen to your concern in detail, please share with us your detailed query directly here as we are struggling to receive your email this will help us assist you better. We value your business, and I am committed to resolving this as soon as possible.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team