African Bank is the pits !!!

I have been holding on the phone for over 30 minutes, counting. I took their funeral plan last year. Last week they double-debited my account. I went to the branch to request a refund. It is now 4 days later, the refund has not been done. I am calling them to follow up. They are passing me around on the phone. I have to repeat myself over and over. No one is helping. I will cancel this funeral plan and I will close my account with them. Learn from me and don't go through what I am going through with this most stupid of the stupid bank!!