1 reviews | Active since Dec 2016
African bank is *****ing my money
<p>Hi</p> <p>African Bank's service for the past two months have been horrible. I finished paying off a credit card I had with them, but for the past two months, they kept deducting two instalments of R300 each. I called their call centre last month and they only reimbursed R244, what happend to my R56? I called them again enquiring about the R56, they promised to reimburse it to no avail. Yesterday they deducted R300 again after I told them that I want nothing to do with them.</p>
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
My problem is still not solved. Both at the branch and Gugu who is a call centre agent said my account will be closed, the first time I called. Please listen to the telphone recordings if you think I am lying. I called today demanding my money back and I was told that there will be no refund as the I was still paying a service fee. To my horror, my account is still active meaning that I will be paying money to African Bank again the 25th whereas I do not owe anything and I asked the card to be closed when I paid the lump sum. Is this how you ***** money from the poor?
My problem is still not solved. Both at the branch and Gugu who is a call centre agent said my account will be closed, the first time I called. Please listen to the telphone recordings if you think I am lying. I called today demanding my money back and I was told that there will be no refund as the I was still paying a service fee. To my horror, my account is still active meaning that I will be paying money to African Bank again the 25th whereas I do not owe anything and I asked the card to be closed when I paid the lump sum. Is this how you ***** money from the poor?
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Hi
You can call me now, I was in a meeting.
Hi
You can call me now, I was in a meeting.
We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on
***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on
***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***