AFRICAN BANK IS PROBLEMATIC

I TOOK OUT AN AFRICAN BANK LOAN IN 2009 WITH CREDIT LIFE OPTION IN 2010 THE COMPANY I WORKED FOR LIQUIDATED, AFTER INFORMING AFRICAN BANK OF THIS AND HAVING SENT THEM ALL THE DOCUMENTS IN 2010, THEY INFORMED ME THAT BECAUSE OF THE CREDIT LIFE OPTION THIS DEBT WILL BE SETTLED. TO DATE THEY HAVE NEGATIVELY IMPACTED MY CREDIT PROFILE ONE OF THE CALL CENTRE AGENTS MADE A BOGUS ARRANGEMENT AND BECAUSE OF THAT MY CREDIT PROFILE IS *****ED. I DEMAND THAT THEY REMOVE ANY ADVERSE INFORMATION ON MY NAME AND SETTLE THE DEBT WITH THE CREDIT LIFE INSURANCE THAT WAS TAKEN OUT. IF NO RESOLUTION IS MADE I WILL CONTACT THE NCR THIS IS SO FRUSTRATING AFTER 5 YEARS AFRICAN BANK IS GIVING ME HELL TO DEAL WITH!!!!