African Bank is Perfidious Don`t Bank With Them

on the 15th November 2024 at about 08:23 I called African bank to request settlement amount and spoke to some lady her name started with N"""" and the said my outstanding balance is my settlement and I should pay. I paid outstanding balance on the 28/11/2024 for which the ended up owing me 37c. I called them again om the 28/11/2024 to confirm and request account closure which the said it has been closed. on the 29/11/2024 I called again to confirm account closure which they did and emailed me paid up letter. now the month of December 2024 they are debiting my account claiming that I owe them when ask how so as the account is closed they say i was charged interest of R471.03 on credit of 37cents, another fee insurance of R455.43 on a closed account with credit when I ask call centre lady by the name Nare Malebane she states that I am making her an idiot, how so if I want explanation on how good standing account that`s been settled and has credit due of 0.37 cents be charged interest equivalent to an outstanding balance of +- R23000. then she became all emotional. African Bank services are bias and not fair to clients, also they never communicated with me, I am the one that has been calling them. Never bank with such inept service provider or should I say employing inept call centre agents. I want my money back and records of my request for settlement om the 15th November 2024 time 08:23 Am to be made available to substantiate what i was told including the of today 30 December 2024 where I was told that I will never get my money Back.