HS
Hassan S
1 reviews | Active since Nov 2024
03 Dec 2024, 14:05
AFRICAN BANK IS NOT CUSTOMER CENTRIC AND THE WORST BANK TO BANK WITH
The worst bank I've ever bank with. Why is it so difficult to get an issue resolved for over a week now. My account was frozen since 25th of last month and its yet to be resolved despite the provision of the required documents.
The communication gaps with the bank and customer is soo poor. Even the customer representative at the branch are clueless of happening. I've been visiting the branch virtually everyday and nothing is done.
It's very frustrating to bank with African Bank. Even the forensic team are the worst communication team. The way they respond to mail is so uncalled for. I sent a mail since yesterday and there is no acknowledgement or response from the team.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
03 Dec 2024, 14:21We regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply03 Dec 2024, 14:21
Official
We regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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HS
Hassan S's updateReviewer Update
04 Dec 2024, 05:16Highliting my concern has not solve the issue. Because the account is still blocked. All necessary information has been provided to your TX FORENSIC team and the branch. This is over a week now and no head way. Release the account so that I xan have access to my funds and settle my bills.
I regret banking with African Bank
I regret banking with African Bank
HS
Hassan S's update04 Dec 2024, 05:16
Reviewer Update
Highliting my concern has not solve the issue. Because the account is still blocked. All necessary information has been provided to your TX FORENSIC team and the branch. This is over a week now and no head way. Release the account so that I xan have access to my funds and settle my bills.
I regret banking with African Bank
I regret banking with African Bank
African Bank's replyOfficial
04 Dec 2024, 09:34I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply04 Dec 2024, 09:34
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
HS
Hassan S's updateReviewer Update
04 Dec 2024, 14:13Thank you for your feedback, however I have shared with them receipt of payment into my account provided by the sender. And also the transaction was an online trading. Which I have not personal contact with the sender, he bought USDT from me and make payment which the transaction has been concluded.
I don't know where and how to get intouch with the sender and moreover I cannot go to ABSA ***** investigation when I'm not their client.
You guys should look deeply into this and I also provided the ID photo of this sender.
I don't know where and how to get intouch with the sender and moreover I cannot go to ABSA ***** investigation when I'm not their client.
You guys should look deeply into this and I also provided the ID photo of this sender.
HS
Hassan S's update04 Dec 2024, 14:13
Reviewer Update
Thank you for your feedback, however I have shared with them receipt of payment into my account provided by the sender. And also the transaction was an online trading. Which I have not personal contact with the sender, he bought USDT from me and make payment which the transaction has been concluded.
I don't know where and how to get intouch with the sender and moreover I cannot go to ABSA ***** investigation when I'm not their client.
You guys should look deeply into this and I also provided the ID photo of this sender.
I don't know where and how to get intouch with the sender and moreover I cannot go to ABSA ***** investigation when I'm not their client.
You guys should look deeply into this and I also provided the ID photo of this sender.
African Bank's replyOfficial
04 Dec 2024, 14:23I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply04 Dec 2024, 14:23
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***