cjvn
christian johannes van niekerk
1 reviews | Active since Oct 2019
10 Oct 2019, 07:51
African Bank is *******y debiting from my account!!!!
I got a back injury in 2016 and a back operation that was not successful and my employer retrenched me and I have been unemployed since. African bank debited from my bank account a few times even though I gave all the doctors letters as proof, but they paid back the money, but then last year they debited from my account again and said they would refund the money but they never did and they had doctors letters saying that I am on permanent disability yet they debited from my account this month again. They are taking money out of my account *******LY with legal documents saying I'm on permanent disability, they lie to there clients.
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Replies (3)
African Bank's replyOfficial
10 Oct 2019, 10:33Good day
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team
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African Bank's reply10 Oct 2019, 10:33
Official
Good day
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team
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cjvn
christian johannes van niekerk's updateReviewer Update
11 Oct 2019, 18:34Any time from 8am till 5pm SA time.I am in Thailand at the moment so i have a Thailand number +***. I would like the problem solved ASAP, because i have been struggling with African Bank not for months, but years now and I am very frustrated with African Banks lack of service and that they debited *******ly from my account and them telling me they will refund my money in 30 days but I have been waiting for 9 months now. Then African Bank started debiting from my account again even with doctors documents and documents from my employer stating that I am on permanent disability. African Banks gave me a contract to sign stating that if I am placed on disability leave for more than 2 years that the outstanding debt will be terminated. I have been on disability for 3+ years now. African Bank *******ly debited 5 months from my bank account so far (R13,885 in total). If this problem is not resolved ASAP I will be forced to take legal action against African Bank, because they broke their contract with me, *******ly taking money from a client,which is a ******** offense.
cjvn
christian johannes van niekerk's update11 Oct 2019, 18:34
Reviewer Update
Any time from 8am till 5pm SA time.I am in Thailand at the moment so i have a Thailand number +***. I would like the problem solved ASAP, because i have been struggling with African Bank not for months, but years now and I am very frustrated with African Banks lack of service and that they debited *******ly from my account and them telling me they will refund my money in 30 days but I have been waiting for 9 months now. Then African Bank started debiting from my account again even with doctors documents and documents from my employer stating that I am on permanent disability. African Banks gave me a contract to sign stating that if I am placed on disability leave for more than 2 years that the outstanding debt will be terminated. I have been on disability for 3+ years now. African Bank *******ly debited 5 months from my bank account so far (R13,885 in total). If this problem is not resolved ASAP I will be forced to take legal action against African Bank, because they broke their contract with me, *******ly taking money from a client,which is a ******** offense.
African Bank's replyOfficial
16 Oct 2019, 15:49Good day
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team
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African Bank's reply16 Oct 2019, 15:49
Official
Good day
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team
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