African Bank is honestly never keeps to there word!

This is the second time I have to now complain about African Bank.

I had two loans with African Bank which I paid up about a month ago at branch, due to my lack of confidence in you doing something right electronically! Loan references: ********** 0001 and ********** 0002. The lazy pathetic service from the branch when asked questions on confirmation that the accounts are now closed and paid up letters I get no assistance and get told to do it myself online! your staff is lazy.

At the branch she calls the call centre so that a CONSULTANT CAN ASSIST ME seriously??? what was the point of me coming to the branch then, anyway all calls are suppose to be recorded I am requesting those recordings as well, the consultant telephonically confirmed I will not be debited from my account anymore and the loan will automatically be closed once there department has received payment.

end of June I still got debited, after my frustration I call my bank and reverse it which costs me between +/- R50 per a loan each time. I then think I am done dealing with African Bank i wait 7 days as requested and I go online to get my paid up letters which is absolute bull**** there is no paid up amount! there is no confirmation of agreed settlement amount that was agreed upon and then paid.

Today I get an Text message stating my debt order has been disputed and reversed and call a number to avoid legal action! I DO NOT OWE AFRICAN BANK A CENT!

I am absolutely fad up with this haras*****t and I will be following this up all the way up to Corporate if this is not resolved and my bank account and I are not left the hell alone!!!!