MP
MONIQUE P

1 reviews | Active since Dec 2022

13 Dec 2022, 22:26

African Bank is freezing people's accounts with money inside.

AFRICAN BANK froze my bank account for no reason! Last month my account was locked and I called the Customer Support and went to the branch more than 5 times and all they say is that they don't know why my account is frozen. I have money inside there trapped can't be used at all simply because they decided to lock my account for no reason. They wait until you put too much money and urge you to invest then freeze your funds for no reason and won't even help you. I feel like this bank is a legalized ****

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Replies (9)
MP
MONIQUE P's update14 Dec 2022, 22:29
Reviewer Update
My Case has now become even worse. I am given different Information everytime I call the bank. And I am told to go and ask FNB bank and ABSA bank why my African Bank is locked. How should I ask another bank for what is happening to my African Bank. African doesn't know why my account is locked so I must ask other banks??? Seriously? And the Consultant who called me today was very very mean. It's not a problem to call in many times because my issue is not being resolved. If there is no reason as to why my account was locked then why not just open it?
MP
MONIQUE P's update15 Dec 2022, 08:42
Reviewer Update
I don't have a problem with the Complaints department. But your TXFORENSICS department is the weakest spot that is tarnishing your emage. Just a brief explanation and I want you to evaluate this on your own.

1. On 9 November my account was locked. I didn't recieve any sms or call as to why. I called myself and visited the branch 5 times and all I was told is that TXFORENSICS has not yet revealed why they Locked my account

2. My Discovery Bank soon after that, was locked because AFRICAN BANK called Discovery Bank and told them that I ****med a person who use AFRICAN BANK. They asked me to provide evidence and affidavits for money that I transferred from my own AFRICAN BANK to my DISCOVERY BANK. Can I **** myself?

3. Tshidi who works in TXFORENSICS after so many emails because their call numbers are dead, sent me an abrupt letter saying FNB reported my account for *****. I asked which money was reported by FNB as ***** so that I can account evidence as to why the money came to me, Tshidi never rep****. Nobody rep**** how can I then remove the false allegations? Just in November I recieved lots of money from lots of people who use all SA banks including FNB how can I guess which one was reported?

4. When I decided to start giving negative reviews on Hello Peter, finally I was given attention and I recieved a letter yesterday from Kabelo Ngubane (Complaints Specialist) saying ABSA reported my Account for ***** on 30 September. If ABSA reported me for ***** on 30 September then why didn't they lock my account that period but waited for 9 November? And if so, did Absa give evidence of which money I ****med somebody?

FNB? ABSA? HOW MUCH? WHO? WHEN? I'm confused. If there was information and evidence of a ***** case AFRICAN BANK would have clearly revealed it to me but the fact they don't know and information from 1 Consultant to another is different means there is no evidence. Your TXFORENSICS department instead of firing shots to those other banks asking why they closed my account is rather sleeping not protecting me. Do you people have competent investigators? This is really bad. I'm done with AFRICAN BANK, please stop getting my other bank accounts frozen. You have done enough harm in my life I can't be living in fear because of a bank.
African Bank
African Bank's reply17 Dec 2022, 10:41
Official
Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.

We're really sorry that you still feel unhappy, but unfortunately, we have to stand by our decision this time.

Your African Bank Support Specialist team
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MP
MONIQUE P's update18 Dec 2022, 22:27
Reviewer Update
I need a case to be opened at AFRICAN BANK! Your TXFORENSICS department froze my account because they were informed that I ****med people whom they were never told who by both ABSA and FNB.
I went to ABSA and FNB and they said they need my AFRICAN BANK case number. Where will I get a case number from, your ***** department is sleeping. Why am I not being investigated? Please inform your TXFORENSICS department to initiate a case on my matter I need the case number as soon as possible.
Your ***** department called me on Friday and I was told that I must investigate the reports on my own with help of Absa and FNB. They need a case number that is the least you terrible people can help me with now.
African Bank I swear your service is devilishly terrible I wish I never banked with you I have learnt my lesson now

Please I Need a case number
MP
MONIQUE P's update20 Dec 2022, 12:53
Reviewer Update
Apologies for the inconvenience,
I called in, and I was told to wait for your TXFORENSICS to give me a case number. But I know very well that I will never get any email from that department at all. I need a case number from TXFORENSICS regarding my account and it's reports for external use with other banks since they said I must investigate on my own
African Bank
African Bank's reply20 Dec 2022, 14:53
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
MP
MONIQUE P's update29 Dec 2022, 12:19
Reviewer Update
My issue has not been resolved. Please assign new investigators to work on my case the current investigators are not even doing anything what is wrong with you stupid people are you normal? Are you human beings? Why do you do such nonsense man open my ****** account if you don't find anything wrong with it what's wrong with you evil people do you people have sense at all. Why is your TXFORENSICS department so stupid like that do they work 1 day the whole year what's wrong with them. My investigator called tshidi does not even pickup does not even respond to my emails does not even inform me anything Why are your people so *********** like this.
MP
MONIQUE P's update29 Dec 2022, 12:21
Reviewer Update
3 months and the case is still being escalated. You are all bunch of idiots. Why do you close my account with money inside and don't tell me why you close my account
MP
MONIQUE P's update06 Jan 2023, 16:22
Reviewer Update
Please escalate my case 29826 with the FORENSIC DEPARTMENT I submitted the required information last year on December 30. I have not heard from them again my account is still closed