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francodiscala F

1 reviews | Active since Jan 2017

18 Jan 2017, 08:02

African bank is commitin froad and steeling my money and my hand are tied

<p>Good day</p> <p> </p> <p>for many year i have been paying something at African bank that i dont know about .From the first day they phoned me i told them i dont know what they are talking about and proof of the "Loan "must be sent to me .It has been more than 5 year now that i have been trying to sort this out evrymonth African Bank staff phones me i ask for the proof and till today i didnt recieve anything .At a stage i was told i sighned paper work that said i will pay R1200 instalment and i said olease send me the proof and that also didnt happen .I the meantime i am paying just a R100 to prevent getting a jugment on my name.I am now in the process of buying a huse and this is preventing me to get finace .I Have phoned again and ask for all the proof but need i say more I AM STILL WAITING for a respose from African Bank .</p> <p> </p> <p>NOW I RESORT TO COMPLAIN AT THIS SITE TO SEE IF I GET A RESPONCE</p>

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Replies (4)
African Bank
African Bank's reply18 Jan 2017, 10:17
Official
Thank you for referring your concerns via Hello Peter. We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter. Should you need to, please contact our Customer Care contact centre on *** Kind Regards Contact Centre Support Team ***
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francodiscala F's update20 Jan 2017, 08:37
Reviewer Update

i am glad you think you called me .I know you havent called me i have called you in the mean time and still no one can help they just keep transfering me to the next person.You have my nr COMTACK ME

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francodiscala F's update01 Feb 2017, 10:42
Reviewer Update

ok African bank you have sent me a sms on Monday that my issue was resolved when i phone your call center *** I am met with some people that i have to explain to them over and over again what is going on and all i ask them is the proof that my issue is closed and reloved as per you sms

Since last week i have been recieving other peoples details and ID nr on my phone i did take screen shots and also mailed it to you

Can the reifgt person or section of african bank contact me as i am not getting joy from your call centre

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francodiscala F's update16 Mar 2017, 10:30
Reviewer Update

I want to thank Tsheoiso helping me to resove this matter.