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Chantel R
1 reviews | Active since Dec 2024
24 Jul 2025, 13:32
African Bank is bad!!!!
Bad service!!! They are affecting my credit score!! It shows I am in arrears on my credit record, but they confirmed with a supervisor over the phone that I was not!!!!! Train your staff again, I was harassed for weeks every day with phone calls!!!!
Helpful (0)
Replies (39)0
Replies (39)
African Bank's replyOfficial
24 Jul 2025, 13:59Thank you for taking our call earlier. As discussed, you mentioned that you’ll be available from 4 PM. We’ll be sure to contact you then to assist further.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply24 Jul 2025, 13:59
Official
Thank you for taking our call earlier. As discussed, you mentioned that you’ll be available from 4 PM. We’ll be sure to contact you then to assist further.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's replyOfficial
24 Jul 2025, 16:36Thanks for reaching out to us. Please email the requested statement to ***
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply24 Jul 2025, 16:36
Official
Thanks for reaching out to us. Please email the requested statement to ***
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
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Chantel R's updateReviewer Update
24 Jul 2025, 16:41I can't send the email, it gives this error, please email me with the correct email address: ***
Error
Error
The address "socialmedia@***" in the "To" field was not recognized. Please make sure that all addresses are properly formed.
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Chantel R's update24 Jul 2025, 16:41
Reviewer Update
I can't send the email, it gives this error, please email me with the correct email address: ***
Error
Error
The address "socialmedia@***" in the "To" field was not recognized. Please make sure that all addresses are properly formed.
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Chantel R's updateReviewer Update
24 Jul 2025, 16:42Please whatsap or email me the address, I doesn't show it here it just shows: ************
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Chantel R's update24 Jul 2025, 16:42
Reviewer Update
Please whatsap or email me the address, I doesn't show it here it just shows: ************
African Bank's replyOfficial
24 Jul 2025, 18:05Thanks for reaching out to us. We sent you a message via Inbox, kindly confirm whether you received it.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply24 Jul 2025, 18:05
Official
Thanks for reaching out to us. We sent you a message via Inbox, kindly confirm whether you received it.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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Chantel R's updateReviewer Update
25 Jul 2025, 08:45Thanks, I have just sent the email
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Chantel R's update25 Jul 2025, 08:45
Reviewer Update
Thanks, I have just sent the email
African Bank's replyOfficial
25 Jul 2025, 09:56Thanks for reaching out to us. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply25 Jul 2025, 09:56
Official
Thanks for reaching out to us. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
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Chantel R's updateReviewer Update
25 Jul 2025, 10:14***
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Chantel R's update25 Jul 2025, 10:14
Reviewer Update
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African Bank's replyOfficial
25 Jul 2025, 11:47Thanks for reaching out to us. We have not received your email.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply25 Jul 2025, 11:47
Official
Thanks for reaching out to us. We have not received your email.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
25 Jul 2025, 12:07Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Jul 2025, 12:07
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
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Chantel R's updateReviewer Update
25 Jul 2025, 13:03like said I work till 4pm so call after that
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Chantel R's update25 Jul 2025, 13:03
Reviewer Update
like said I work till 4pm so call after that
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Chantel R's updateReviewer Update
25 Jul 2025, 13:13I have the proof that the email went through
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Chantel R's update25 Jul 2025, 13:13
Reviewer Update
I have the proof that the email went through
African Bank's replyOfficial
25 Jul 2025, 16:08Thanks for reaching out to us. I have contacted you and you advised you unable to talk, please send us a message tomorrow when you are available so we can assist.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Jul 2025, 16:08
Official
Thanks for reaching out to us. I have contacted you and you advised you unable to talk, please send us a message tomorrow when you are available so we can assist.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
25 Jul 2025, 16:10I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Jul 2025, 16:10
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CR
Chantel R's updateReviewer Update
26 Jul 2025, 09:09You can call me now thanks
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Chantel R's update26 Jul 2025, 09:09
Reviewer Update
You can call me now thanks
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Chantel R's updateReviewer Update
26 Jul 2025, 09:27As discussed after 10:30 I can't answer calls as I will be teaching so please call
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Chantel R's update26 Jul 2025, 09:27
Reviewer Update
As discussed after 10:30 I can't answer calls as I will be teaching so please call
African Bank's replyOfficial
26 Jul 2025, 12:49Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply26 Jul 2025, 12:49
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
26 Jul 2025, 12:49Hi Chantel, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply26 Jul 2025, 12:49
Official
Hi Chantel, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
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Chantel R's updateReviewer Update
26 Jul 2025, 12:59You can't get hold of me because I keep telling you I teach from 10;30! I was told to send a message at 9 this morning for a call back which I did. Call me Monday morning at 8!! Bad service once again
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Chantel R's update26 Jul 2025, 12:59
Reviewer Update
You can't get hold of me because I keep telling you I teach from 10;30! I was told to send a message at 9 this morning for a call back which I did. Call me Monday morning at 8!! Bad service once again
African Bank's replyOfficial
26 Jul 2025, 13:51Thanks for getting in touch with us. When it’s busy it might take a little longer for us to respond, and for this we're really sorry. We have scheduled the callback for Monday at 8am.
African Bank's reply26 Jul 2025, 13:51
Official
Thanks for getting in touch with us. When it’s busy it might take a little longer for us to respond, and for this we're really sorry. We have scheduled the callback for Monday at 8am.
African Bank's replyOfficial
28 Jul 2025, 08:31Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Jul 2025, 08:31
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
CR
Chantel R's updateReviewer Update
28 Jul 2025, 08:47There's no ca from you, pls try again
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Chantel R's update28 Jul 2025, 08:47
Reviewer Update
There's no ca from you, pls try again
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Chantel R's updateReviewer Update
28 Jul 2025, 09:53Someone just called, but after I said hello they put the phone down
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Chantel R's update28 Jul 2025, 09:53
Reviewer Update
Someone just called, but after I said hello they put the phone down
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Chantel R's updateReviewer Update
28 Jul 2025, 09:58I start teaching at 11 please call
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Chantel R's update28 Jul 2025, 09:58
Reviewer Update
I start teaching at 11 please call
African Bank's replyOfficial
28 Jul 2025, 11:41Thanks for reaching out to us. I have tried to contact you, but your phone rings without any responses to the calls made.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Jul 2025, 11:41
Official
Thanks for reaching out to us. I have tried to contact you, but your phone rings without any responses to the calls made.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
28 Jul 2025, 11:42I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's reply28 Jul 2025, 11:42
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's replyOfficial
28 Jul 2025, 11:43I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's reply28 Jul 2025, 11:43
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
CR
Chantel R's updateReviewer Update
28 Jul 2025, 11:58Because you are calling and I am busy teaching!! I have told you so many times that I teach from 11. Funny how you call after I start teaching and not before!!! Call me at 8AM tomorrow morning!!!!!!!!!!!!!!!!Not at 9 or at 11AM at 8AM! Can a manager please take charge of this because the service is pathetic!
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Chantel R's update28 Jul 2025, 11:58
Reviewer Update
Because you are calling and I am busy teaching!! I have told you so many times that I teach from 11. Funny how you call after I start teaching and not before!!! Call me at 8AM tomorrow morning!!!!!!!!!!!!!!!!Not at 9 or at 11AM at 8AM! Can a manager please take charge of this because the service is pathetic!
African Bank's replyOfficial
28 Jul 2025, 12:06I've tried calling you, but there has been no response. Please let us know when it would be most convenient for you to get a call from us.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's reply28 Jul 2025, 12:06
Official
I've tried calling you, but there has been no response. Please let us know when it would be most convenient for you to get a call from us.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
CR
Chantel R's updateReviewer Update
28 Jul 2025, 12:07Oh my gosh, please read the above message:
Because you are calling and I am busy teaching!! I have told you so many times that I teach from 11AM. Funny how you call after I start teaching and not before!!! Call me at 8AM tomorrow morning!!!!!!!!!!!!!!!!Not at 9 or at 11AM at 8AM! Can a manager please take charge of this because the service is pathetic!
Because you are calling and I am busy teaching!! I have told you so many times that I teach from 11AM. Funny how you call after I start teaching and not before!!! Call me at 8AM tomorrow morning!!!!!!!!!!!!!!!!Not at 9 or at 11AM at 8AM! Can a manager please take charge of this because the service is pathetic!
CR
Chantel R's update28 Jul 2025, 12:07
Reviewer Update
Oh my gosh, please read the above message:
Because you are calling and I am busy teaching!! I have told you so many times that I teach from 11AM. Funny how you call after I start teaching and not before!!! Call me at 8AM tomorrow morning!!!!!!!!!!!!!!!!Not at 9 or at 11AM at 8AM! Can a manager please take charge of this because the service is pathetic!
Because you are calling and I am busy teaching!! I have told you so many times that I teach from 11AM. Funny how you call after I start teaching and not before!!! Call me at 8AM tomorrow morning!!!!!!!!!!!!!!!!Not at 9 or at 11AM at 8AM! Can a manager please take charge of this because the service is pathetic!
African Bank's replyOfficial
28 Jul 2025, 12:08I noted your earlier post and have provided a response there. Kindly confirm its receipt.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's reply28 Jul 2025, 12:08
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's replyOfficial
28 Jul 2025, 12:08I noted your earlier post and have provided a response there. Kindly confirm its receipt.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's reply28 Jul 2025, 12:08
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
We hope to talk to you soon.
Your African Bank Support Specialist
CR
Chantel R's updateReviewer Update
28 Jul 2025, 12:08Honestly, I have never had such bad service before. I have told you here and over the phone countless times that I cannot answer my phone after 11AM because I am in online classes, but then you call after 11AM. Haha you are on purpose making me miss the calls. At least the public can see this. CALL ME TOMORROW 29 JULY 2025 AT 8AM OR 9AM NOT LATER THAN 9:30AM! Is this clear enough now??
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Chantel R's update28 Jul 2025, 12:08
Reviewer Update
Honestly, I have never had such bad service before. I have told you here and over the phone countless times that I cannot answer my phone after 11AM because I am in online classes, but then you call after 11AM. Haha you are on purpose making me miss the calls. At least the public can see this. CALL ME TOMORROW 29 JULY 2025 AT 8AM OR 9AM NOT LATER THAN 9:30AM! Is this clear enough now??
African Bank's replyOfficial
28 Jul 2025, 12:14We are sorry about the experience, a callback has been arranged for the time you requested.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's reply28 Jul 2025, 12:14
Official
We are sorry about the experience, a callback has been arranged for the time you requested.
We hope to talk to you soon.
Your African Bank Support Specialist
We hope to talk to you soon.
Your African Bank Support Specialist
African Bank's replyOfficial
29 Jul 2025, 08:29Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply29 Jul 2025, 08:29
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
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Chantel R's updateReviewer Update
31 Jul 2025, 10:33Hello, I'd like to follow up on the billing date issue and the refund to my Absa account. Please can someone call me today at 4 pm? Thanks
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Chantel R's update31 Jul 2025, 10:33
Reviewer Update
Hello, I'd like to follow up on the billing date issue and the refund to my Absa account. Please can someone call me today at 4 pm? Thanks
African Bank's replyOfficial
31 Jul 2025, 14:07I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply31 Jul 2025, 14:07
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
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Chantel R's updateReviewer Update
01 Aug 2025, 08:48Thanks for calling me yesterday, now I am just waiting for the feedback regarding the MyWorld account that I closed earlier this year with a consultant that still shows active.
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Chantel R's update01 Aug 2025, 08:48
Reviewer Update
Thanks for calling me yesterday, now I am just waiting for the feedback regarding the MyWorld account that I closed earlier this year with a consultant that still shows active.
African Bank's replyOfficial
01 Aug 2025, 11:44Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Aug 2025, 11:44
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***